Andrew Knowles

Head Of Customer Onboarding at First Direct Limited

Andrew Knowles has a diverse work experience spanning over several years. Andrew started their career as a Marketing Communications Manager at Alliance & Leicester in 1996, where they were responsible for retention and acquisition of savings customers and managing credit card marketing activities. In 2003, they became a Senior Relationship Consultant at Norwich Union Life & Pensions Limited. Andrew then joined Aviva Life in 2004 as a Product Manager, where they anticipated the needs of key distributors and won new distribution deals. Andrew also led product development initiatives for Aviva's joint venture with the Royal Bank of Scotland. In 2010, Andrew became a Propositions Manager at Lloyds Banking Group, and in 2014, they joined UKAR as a Lead Project & Propositions Manager, where they successfully managed a significant mortgage underfunding issue. Finally, Andrew joined First Direct in 2017 as a Senior Manager, subsequently taking on roles as the Head of Customer Onboarding and the Commercial Head of Mortgages & FX.

Andrew Knowles completed their Bachelor of Architecture (B.Arch.) degree from De Montfort University between 1990 and 1994. Prior to that, it is known that they attended Adwick Sixth Form College, but there is no information available about the degree or field of study pursued during that time.

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