Claire Shaw

Claire Shaw is an experienced professional in the financial services sector, currently serving as the Impactful Proposition Manager at first direct since January 2019, where a focus on purpose-driven propositions supports those in need within society. Prior to this role, Claire held the position of Financial Inclusion and Vulnerability Lead, championing accessibility and cultural change within the organization. Claire's prior experience includes management roles at HSBC Retail Banking and Wealth Management, specifically as the Retail Review Department Manager Sales Quality and Quality Assurance Manager from September 2012 to January 2019, as well as various positions at first direct from July 2009 to September 2012, including Sales and Service Team Manager and Financial Planner. Claire's educational background includes a Certificate in Mortgage Advice from Cii and a CeFAP in Financial Administration and Planning from Ifs School of Finance.