Michelle Bell has over two decades of experience in customer service and sales, primarily at first direct, where roles have included Lending Sales Team Manager, Mortgage Sales Team Manager, and Prospect Sales Team Leader. Michelle has demonstrated leadership by successfully managing teams to exceed performance expectations and deliver exceptional service. Prior experience includes positions as a Customer Representative 2 and New Customer Team Representative, where responsibilities involved coaching, monitoring team performance, and handling inquiries from prospective customers. Early career experiences at Kays Catalogue, Spirit Group, and St James University Hospital further contributed to a well-rounded skill set. Michelle's educational background includes attendance at Agnes Stewart CofE High School.
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