First Direct Limited
Phill Allen is an experienced IT professional with a career spanning nearly three decades at HSBC and currently serving as the IT Service Governance Manager at first direct since February 2018. At HSBC, roles include Senior Technical Specialist in Enterprise Systems Management, focusing on Control-M Workload Automation, as well as Senior Specialist in Continual Service Improvement, where responsibilities involved project and stakeholder management, strategy planning, and data analysis. Prior positions included Senior Performance Analyst, providing technical support for critical services, and roles in Windows Production Support and Business Intelligence development, highlighting expertise in various technical tools and methodologies. Early career work as a Server Build Engineer and Mortgage Servicing Clerk reflects a strong foundation in technical operations and customer service. Education took place at Penistone Grammar School from 1983 to 1989.
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First Direct Limited
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