Sharon Greenwood

Sharon Greenwood has extensive experience in customer service and quality management, currently serving as the Head of Customer Service Delivery at First Direct since May 2015. Previous roles at First Direct include Head of Customer Relations and Senior Quality Performance Manager. Prior to this, Sharon Greenwood worked at HSBC as the Global Quality Services Manager from June 2012 to April 2015. Earlier career stages at First Direct from September 2005 to May 2012 included positions as Complaints Quality Manager and Coaching and Development Manager.