Stephanie Bearpark

Stephanie Bearpark is an experienced professional currently serving as a Business Performance Manager and Digital Product Owner at first direct since December 2013. In these roles, Stephanie focuses on delivering digital initiatives to enhance customer journeys and support service levels in the contact center. Previously, as a Team Manager, responsibilities included coaching and leading a team to meet business KPIs while fostering positive change across departments. Stephanie's background also includes a role as a Mortgage Advisor, providing tailored mortgage recommendations. Earlier experience includes working as an Academy Coach and Visual Merchandising Manager at TOPSHOP TOPMAN. Stephanie holds a BA (Hons) in Psychology and Sociology from Leeds Beckett University.