Donna Bertrand

First Federal Bank set its goal more than 70 years ago: Maintain a well-managed financial institution that provides our customers with excellent service and products that are appropriate and beneficial to them and to our community. After more than seven decades, the bank has grown from its beginnings in Lake Charles, to become a regional banking resource for much of Southwest and Central Louisiana. With 16 locations, we are truly a Louisiana banking partner for families and businesses looking for a progressive, forward-thinking bank delivering a high level of customer service. We combine the tradition of courtesy and genuine concern with the technology and services our clients need for financial success – both now and in the future. As a respected community bank, we take pride in maintaining customer relationships, especially in today’s instant-access technical world. At the same time, we understand that superior personal service must also include the convenience of “anytime, anywhere” banking access. With "24/7 convenience"​ services such as online banking, a multi-platform mobile app, full Apple Pay integration available, in addition to personal checking, savings, CDs, investments and insurance services, business products, mortgage loans, consumer loans and more, it's all the services customers could want in a bank. With local decisions, local management and the technology and services associated with larger banks, First Federal Bank of Louisiana continues to be a major part of growing the communities we serve.