Hiring

Support Technician

Customer Service · Full-time · Western Australia, Australia

Job description

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Perth, Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

  • We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
  • We seek the best clients for our team to work with as well as the best people to support our clients
  • We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
  • We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

  • Providing remote service desk support to a variety of environments from 10 - 500 users, working a later shift that starts at between 9:30am and 10:30am, depending on daylight saving time in the eastern states
  • Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
  • Delivering the support of Azure AD, Entra, Hyper-V (but not V-Ware :(, AWS and Citrix cloud infrastructure
  • Performing a wide variety of support across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

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First Focus

First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.


Headquarters

Botany, Australia

Employees

201-500

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