Nicole Holmes is an accomplished professional with extensive experience in digital experience management and service desk operations. Currently serving as Head of Digital Experience at First Focus since January 2016, Nicole drives user engagement and business system improvements. Previous roles at First Focus include Engineering Manager for UC, Training Coordinator, Senior Voice Engineer, Support Engineer, and Level 3/2 Service Desk Technician, showcasing a robust background in VoIP systems, network engineering, and team leadership. Prior experience includes positions at Diverse IT Pty Ltd as Service Desk Lead and Amcom as Senior Service Desk Analyst, where Nicole demonstrated capabilities in staff management, customer support, and project work. Education includes coursework in Computer Science and Counselling at Edith Cowan University.
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