First Focus
Nicole Holmes is an accomplished professional with extensive experience in digital experience management and service desk operations. Currently serving as Head of Digital Experience at First Focus since January 2016, Nicole drives user engagement and business system improvements. Previous roles at First Focus include Engineering Manager for UC, Training Coordinator, Senior Voice Engineer, Support Engineer, and Level 3/2 Service Desk Technician, showcasing a robust background in VoIP systems, network engineering, and team leadership. Prior experience includes positions at Diverse IT Pty Ltd as Service Desk Lead and Amcom as Senior Service Desk Analyst, where Nicole demonstrated capabilities in staff management, customer support, and project work. Education includes coursework in Computer Science and Counselling at Edith Cowan University.
This person is not in any teams
First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.