First Focus
Socrates Jimenez is an experienced IT professional with a career spanning over a decade in technical support and help desk roles. Currently serving as a Level 2 Support Technician at First Focus IT since October 2022, previous positions include Level 2 Help Desk Specialist at IT Support LA and IT Help Desk Level 2 at Techno Global Team. Socrates has also held roles at Hewlett Packard Enterprise as a Technical Representative IV, Cognizant as a Senior Process Executive, Tata Consultancy Services as a Service Desk Analyst, and Sutherland Global Services as a Software Engineer. Socrates holds educational credentials from the Infotech Institute of Arts and Sciences, where studies were completed from 2009 to 2011.
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First Focus
First Focus is Australia’s best Managed Service Provider for medium-sized organisations. With tens of thousands of end-users supported across hundreds of customers, First Focus has the experience and capability to deliver comprehensive managed services, support, and technology to your organisation. We employ Australia’s best technical, customer service and account management people, and we’re constantly investing in world-class technology to ensure our solutions are the most reliable, cost-effective, and efficient available. Our philosophy is to deliver our clients smart, flexible and value-driven IT solutions, by combining our enterprise quality infrastructure and processes, with personalised service and responsiveness. We promise you the Best People, Expert Advice, Fast Response and Zero Risk when you partner with us. That's how we help people use technology to make a difference.