Jeff Iles currently serves as the SVP Client Experience at First Horizon Bank, following a progression of roles including VP and AVP in Client Experience and Insights since August 2021. Prior experience includes a senior research analyst position focused on marketing and member insights at USAA from 2017 to August 2021, where expertise in digital retail banking and actionable research agendas was developed. Prior to USAA, Jeff Iles was a Research Fellow at the Center for Organization Research and Design from 2014 to 2017, collaborating with various sectors on administration, pricing, governance, and market research. Jeff Iles's career began with a decade of service in the US Army as a Fire Support Integration Non-Commissioned Officer, specializing in tactical operations during the Global War on Terror. Educational qualifications include two master's degrees in Public Administration and Sustainability Solutions, along with dual bachelor's degrees in Political Science and International Public Health from Arizona State University.
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