Jess Rix is currently the Head of Member & Adviser Help at Aware Super and has an extensive background in leading customer service and member strategies. Previously, Jess served as the Head of Member Services at Australian Retirement Trust, where they led customer service integration and transformation. With experience as a Marketing Manager at Henley Properties and a Project Manager at Bendigo and Adelaide Bank, Jess has developed strong skills in marketing strategy and large-scale project management. Jess holds various certifications, including Lean Six Sigma Green Belt and an MBA from La Trobe University.
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