Thusitha Perera is a seasoned professional with a diverse background in customer experience, technology consulting, and instructional facilitation. Currently serving as Manager for Voice of Customer and Research at Aware Super, Thusitha focuses on capturing member insights to drive strategic decisions and enhance experiences. Previous roles include Technology Consulting Manager and Program Architect at Qualtrics, where Thusitha developed solutions for customer and employee experiences, and Senior Consultant at TeleTech Consulting, providing system and process analyses. In addition to a rich corporate background, Thusitha has recently ventured into authorship, publishing "To Help Just One: Stories to Comfort | Stories of Hope | Stories to Heal," inspired by personal experiences during the Covid pandemic. Thusitha holds a Master’s Degree in Business and Technology from UNSW Australia and multiple certifications in design and training.
This person is not in the org chart
This person is not in any teams
This person is not in any offices