Sean Ellis

Sean Ellis is an experienced professional in customer experience and operations management, currently serving as Vice President of the Contact Experience Center at First Tech Federal Credit Union since October 2024. Ellis has held various leadership roles, including Beaverton City Planning Commissioner from December 2022 to January 2025 and Head of Customer Support at Acorns from November 2021 to August 2024. Previous positions include Director of Customer Care at Toast, Inc., Head of Customer Operations at Simple Finance, Senior Manager of Partner Operations at Airbnb, and North America Operations Manager at Concentrix. Notable achievements span across customer satisfaction improvements, operational expansions, and the development of innovative support initiatives. Ellis's career began in the Geek Squad Division at Best Buy and includes experience as a Master Instructor in Taekwondo. Educational background includes a diploma in English and Communications from Portland State University.