Mack Stephens is a seasoned IT professional with extensive experience in systems administration and technical support. Currently serving as a System’s Administrator and IT Executive Support at FirstEnergy since August 2023, Mack has held roles at MCPc as a Desktop Support Engineer and Onsite Support Technician since October 2018. Prior experience includes IT Support Representation at Windstream, where quality support was delivered to internal users, and as a Help Desk Specialist at Diebold, providing help desk support and remote diagnostic assistance. Mack also worked as a Maintenance Administrator at AT&T, a Desktop Support/LAN Administrator at Allstate, and a Tandem Console Operator at FedEx Express. Mack holds two Bachelor of Science degrees in Computer Systems Networking and Telecommunications and Telecommunications from Ohio University.
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