Jeffrey Royal

Jeffrey Royal has extensive experience in the telecommunications industry, currently serving as the Customer Repair Center Manager at FirstLight Fiber and the Portsmouth/Brunswick NOC Manager at Oxford Networks. In their role, Jeffrey is responsible for integrating two geographically separate NOC teams, ensuring 24/7-365 support to the entire client base. Jeffrey also oversees daily trouble ticket flow, troubleshoots escalated client situations, and reviews resolved troubles with appropriate billing.