How homes and communities are looked after is key to people’s quality of life and their peace of mind. FirstPort want to be the company that people turn to first to do this.

Property Maintenance

FirstPort (UK)

The London office focuses on property management, development, marketing, and concierge services in the UK capital.

London

The Birmingham office focuses on service charge management, customer experience, and human resources support for regional operations.

Birmingham

Kully Sahdra

Andrea Clarke

Stephen Carbery

Clare Gibson Chtd McIpd

Gareth Cayford

Alice Stone

Will Ahern

Tanya Wichall AIRPM

Jamie Jenner ATPI

Laura E

Mike Dowland

Aimee Shervell ATPI

Jonathan Holmes Bsc Hons VIS MTPI CMgr MCMI

Paul Denton

Kimberley Fraser

Charles Lucas

The Customer Experience and Management team at FirstPort is dedicated to enhancing the quality of life for residents by ensuring exceptional service and communication within communities. This team, led by the Head of Customer Experience, focuses on listening to customer feedback, implementing best practices, and fostering strong relationships between residents and property managers to create a supportive and thriving living environment. Their goal is to consistently exceed customer expectations and build lasting partnerships that prioritize community well-being.

Customer Experience and Management

The Operations Management team at FirstPort is responsible for ensuring the smooth and efficient management of property services across various retirement communities and estates. This team coordinates operations, drives performance improvements, and maintains high-quality service delivery, thereby enhancing residents' quality of life and overall community well-being. Through strategic oversight and local management, they ensure that FirstPort remains the trusted choice for property care and community support.

Operations Management

The Finance and Compliance team at FirstPort ensures the financial integrity and regulatory adherence of the company. They manage service charge accounts, oversee legal compliance in financial transactions, and provide strategic financial leadership to support the company's mission of enhancing living standards in homes and communities. This team plays a crucial role in maintaining transparency and trust with clients and stakeholders.

Finance and Compliance

The Marketing Team at FirstPort is responsible for promoting the company's commitment to enhancing the quality of life in homes and communities. They develop and execute strategic marketing campaigns, leveraging digital channels and public relations to build brand awareness and engage potential customers. Through targeted messaging and community-focused initiatives, the team aims to position FirstPort as the preferred choice for property management services in the UK.

FirstPort (UK)

Org chart

Teams

Customer Experience and Management

Operations Management

Finance and Compliance

Marketing Team

Offices

FirstPort (UK)

Org chart

Teams

Customer Experience and Management

Operations Management

Finance and Compliance

Marketing Team

Offices

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