Lee Smith

Lee Smith is a seasoned professional in customer service and operations management, currently serving as Contact Centre Manager at FirstPort (UK) since March 2023. Previously, Lee held the position of Senior Operations Manager at DDC OS, overseeing a large outsource call center in Bosnia and managing a team of operations and team managers to enhance performance standards. Lee's notable experience includes roles such as Contact Center Manager at Robin Hood Energy, where collaboration with senior management improved customer service efficiency, and Customer Service Manager at British Gas, focusing on elevating operational standards while managing a team of managers and advisors. Lee's career began with positions at HSBC, Haworth Cars, and Main Event, complemented by a BA (Hons.) in Business and Financial Management from the University of Hull.