Abhijith Crasta brings significant experience in operational management and project oversight, having served as Manager - PMO & Transition and Operations Team Lead at Firstsource from December 2024 to September 2023. In this role, Abhijith successfully onboarded offshore operations processes, streamlined workflows, and enhanced operational efficiency, achieving a remarkable quality rate of 99% and reducing process errors by 81%. Prior to this, Abhijith worked at Envoy Mortgage from May 2015 to July 2020 as Assistant Manager - Operations and Subject Matter Expert, where efforts included orchestrating a performance tracker that ensured sustained team productivity above 90% and reducing communication gaps by 33%, thus optimizing decision-making and operations.
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