Andrew O'Hagan is a highly motivated professional with over 15 years of management experience in the retail and contact center industries, particularly within the telecoms, media, banking, and financial services sectors. O'Hagan has served in various roles, including Operations Manager at Firstsource Solutions Limited from October 2006 to April 2018, and currently holds the position of Senior Operations Manager at Firstsource since April 2021. Previous experience includes serving as Operations Manager at Concentrix from April 2018 to April 2021 and a brief tenure as Resource Planning Manager at Firstsource Solutions Limited from November 2015 to February 2016. O'Hagan earned a Bachelor of Science with Honours in Customer Contact Planning & Management from the University of Ulster, graduating in 2018 with a 2:1 classification.
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