Anthony Hinton is a seasoned professional in the outsourcing and offshoring industry, currently serving as a Customer Experience Leader at Firstsource since July 2019. With a solid background as a Quality Manager, Anthony has honed skills in operations, quality assurance, people management, customer service, managed services, sales, data analysis, and communication. Prior experience includes serving as a Team Manager at Firstsource Solutions Limited from February 2012 to March 2018 and as a UK & ROI Sales Manager at The Regus Group, where responsibilities involved sales performance management and business process outsourcing. Anthony began his career as a Quality Analyst at HCL Technologies, focusing on service auditing and process improvement. Educationally, Anthony holds a BSC Honours Degree in Customer Contact Management from Ulster University, earned between 2016 and 2017.
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