Cate Hayes is a seasoned professional with extensive experience in leadership and coaching across various sectors. Currently serving as Client Manager at Firstsource and the Performance Coach and Consultant at Cate Hayes Coaching and Consulting, Hayes specializes in assisting middle managers in enhancing their brand, confidence, and work-life balance. Previously, Hayes held prominent roles, including Head of Contact Centres at Medibank, where transformational change across diverse contact centers was spearheaded, and Head of Consumer Servicing at National Australia Bank, delivering optimal customer and financial outcomes. Additional leadership experience includes General Manager at Telstra, Associate Vice President at AEGIS, Manager of Customer Service at AGL, and diverse roles at SingtelOptus, including Acting Director of Customer Service, managing expansive teams in competitive environments.
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