Catherine Stephen is a versatile leader with over 17 years of experience in Banking, Audit, and Shared Services, currently serving as an Associate Director in the Enterprise Transformation Office at Firstsource. Previously, Catherine held the role of Manager at KPMG Global Services, where they enhanced service management functions and improved service KPIs by 10%. Before that, as a Regional Service Manager at Diageo, Catherine optimized stakeholder engagement and service transitions across global markets. Catherine's educational background includes a Bachelor of Commerce degree from Mt Carmel College Bangalore. Driven by a commitment to operational excellence and sustainable growth, Catherine aims to continue transforming large organizations through process optimization and innovation.
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