Chitra A is a seasoned professional with extensive experience as a Senior Quality Analyst at Firstsource since September 2019, overseeing both onshore and offshore processes within the mortgage sector. This role involves providing error feedback to agents, preparing weekly dashboards and quality reports, and delivering training for the voice team on software and applications. Additionally, Chitra A has been working as a freelance consultant since September 2019. Chitra A holds a Bachelor of Commerce degree from Kuvempu University, completed between 1998 and 2003.
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