Coreen Magaway, MBA, is an accomplished professional with extensive experience in account management and operations within the banking and financial services sectors. Currently serving as Associate Director at Firstsource since June 2019, Coreen excels in managing traditional and digital projects, ensuring high-quality service delivery and client satisfaction. Previous roles include Service Delivery Leader at IBM, where Coreen directed automation initiatives, and Shift Manager at Arvato Bertelsmann, overseeing team performance. Additional experience includes strategic roles at Capital One and HSBC, focusing on regulatory compliance and fraud prevention. Coreen holds an MBA from Ateneo Graduate School of Business and a Bachelor's degree in Education from De La Salle University.
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