Firstsource
Drew Hamilton is a seasoned HR professional with extensive experience in various sectors including healthcare, technology, banking and financial services, and sales. Currently serving as Sr. Manager, HRBP at Firstsource, Drew has successfully led multiple re-badges with a retention rate exceeding 95%, spearheaded the implementation of an HRIS system, and streamlined onboarding processes, significantly enhancing employee satisfaction. Prior to Firstsource, Drew worked at Cognizant, where notable achievements included reducing transactional work through an HR Shared Services model and increasing promotion availability while maintaining business margins. Earlier experience includes establishing the HR department at Wilson County Chevrolet Buick GMC & Wilson County Hyundai Genesis, where Drew implemented significant cost-saving measures and improved hiring quality. Drew holds an MBA with a focus on Human Resources from Tennessee Technological University and a BA in English from Cumberland University.
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Firstsource
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Firstsource Solutions Limited is a provider of a range of business process management services across the customer life cycle delivered through transaction processing.