Etesh Shetty is the Director of Resource Planning at Firstsource Solutions Limited, where they have been leading Workforce Planning since 2003. With 18 years of experience in managing processes across Banking, Insurance, and Utility sectors, Etesh specializes in implementing and integrating Workforce Management systems. Currently, they oversee CoE functions for Forecasting, Scheduling, and WFM Solutioning, providing support to businesses in the UK, Europe, India, and the Philippines. Etesh completed their education at St Kabir School in Ahmedabad from 1985 to 1995.
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