Jay G. is currently an Operations Manager at Firstsource Solutions Ltd., where they lead the launch and scaling of impactful programs in the Communications, Media, and Technology sectors. With over 19 years of leadership experience in global BPO operations, Jay has driven significant improvements in staffing, productivity, and client satisfaction across multiple roles, including positions at American Express and Accenture. They hold a Bachelor's degree in English Language and Literature from Far Eastern University, where they continue their studies. Jay is known for their commitment to empowering teams and optimizing processes through AI and automation.
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