Firstsource
Jitendra Trivedi is an experienced professional in the field of operations and service delivery, currently serving as a Senior Service Delivery Leader at Firstsource since April 2024, focusing on the US BFSI sector. Prior to this role, Jitendra held positions as Senior Operations Manager at Concentrix Limited, managing new age US BFSI projects and email/chat lines, and as Operations Manager at Tech Mahindra, overseeing multiple projects with responsibilities in P&L, KPI, client management, and compliance. Jitendra's career began in customer service, progressing through various managerial roles at organizations such as Aforeserve.Com Ltd, Tech Mahindra, Magus Customer Dialog Pvt Ltd, DishTV, and Reliance Infostreams Private Limited. Jitendra graduated from Lucknow University.
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Firstsource
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Firstsource Solutions Limited is a provider of a range of business process management services across the customer life cycle delivered through transaction processing.