Joe Frank is a healthcare technology leader with over two decades of experience transforming payer operations and modernizing enterprise platforms. They have held leadership roles at Fortune 5 organizations and global technology firms, successfully delivering over $1B in integration value and driving large-scale digital transformations. Currently, Joe serves as the Vice President of BPaaS Technology at Firstsource, where they lead a new technology organization focused on healthcare payer modernization. Their work emphasizes advanced automation, AI/ML solutions, and building high-performing onshore and offshore teams to align technology strategy with business goals. Previously, Joe held key positions at UnitedHealth Group, Optum, and Amazon Web Services.
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