Martin Doherty is an experienced IT professional currently serving as IT Team Manager for EMEA at Firstsource since February 2020, overseeing three call center sites and managing a team of four IT engineers. With a strong background as a senior IT engineer, Martin ensures team compliance with SLAs for ticket resolution and business-as-usual tasks while creating standard operating procedures for end users. Prior roles include IT Engineer positions at Lumen Christi College Derry and St Marys Limavady, as well as experience as a freelance web designer. Martin holds a degree in Multimedia Computing and Design from Ulster University and has completed multiple networking certifications at North West Regional College. Additionally, Martin has experience teaching ICT accreditation skills to students, achieving a 100% pass rate.
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