Myrtle Andrady is a Senior Manager in Learning and Development, specializing in behavioral and soft skills, with over 16 years of experience in the IT, ITES, and BPO industries. They have trained hundreds of agents and managers, focusing on customer contact services and technical support. Myrtle's career includes roles at companies like Wipro BPO, Dell Services, and CSS Corp, where they demonstrated strong leadership and people management skills. They hold a Bachelor of Business Administration from Bharathidasan University. Currently, Myrtle serves as a Senior Manager at Firstsource, continuing to develop training programs and competency roles within organizations.
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