Nitin Bhatnagar

Nitin Bhatnagar is an experienced professional in quality management and process improvement, with a background spanning over a decade. Nitin began as a Subject Matter Expert at IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED, where responsibilities included motivating team members and coaching for development. Nitin further advanced in various roles at Optum, including Senior Quality Consultant and Business System Consultant, where responsibilities included managing a portfolio of projects, running process improvement initiatives, and overseeing quality reviews. Currently, Nitin serves as a Senior Manager for Process Excellence at Firstsource, holding a Six Sigma Black Belt certification. Nitin holds a degree in Hospitality Management from Rai University and a Postgraduate Diploma in Management (Executive) with a focus on Business Analytics from IMT CDL Ghaziabad.