Rahul Agarwal is an accomplished professional with extensive experience in business transformation and process excellence, currently serving as the Global Head of Business Transformation at Firstsource since May 2024. Prior to this role, Rahul held various positions including Assistant Manager - Quality at IBM Global Process Services from May 2006 to November 2011, and a Six Sigma Black Belt Consultant focused on Business and Process Excellence in the Banking and Financial Service sectors at Wipro Technologies from December 2011 to June 2014. Additionally, Rahul worked at Tech Mahindra from June 2014 to January 2016, where responsibilities included roles such as Business Consultant, Enterprise Consultant, Principal Consultant (Associate Head), and Lead Business Consultant for Six Sigma and Process Excellence. Rahul holds a Bachelor of Science (Honors) degree in Chemistry from Kirori Mal College, Delhi University.
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