Rochelle Chico, CLSSGB-T is an Ops and Transformation Leader currently serving as the Associate Director of Operations at Firstsource. Previously, Rochelle has worked in various roles including BPO Consultant, where they helped businesses enhance operations and efficiency, and as a Global Manager of QA Analytics & Implementations at Ubiquity. Rochelle's extensive experience includes driving quality programs, implementing business excellence systems, and leading enterprise transformations that promote strategic growth. Their commitment to operational excellence and customer satisfaction is evident through numerous initiatives that improved service delivery and team capabilities.
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