Russell Lloyd is a seasoned professional in customer service and quality management, currently serving as Customer Quality Manager at Firstsource since January 2022. Prior experience includes the role of Service Centre Training and Quality Manager at RM plc from December 2018 to December 2021 and Contact Centre Customer Sales Manager at Firstsource from July 2013 to June 2018. Russell holds a Level 2 qualification from the ILM Institute of Leadership and Management, completed between 2016 and 2017, and attended John Port School and Murray Park Secondary School for foundational education.
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