Shanavas E P is a Program Manager and certified Scrum Master with expertise in driving digital transformation across healthcare, human resources, and banking sectors. Currently serving as a Senior Manager at Firstsource since 2023, they focus on business transformation through Generative AI and Robotic Process Automation. Previously, Shanavas held various roles such as Project Manager and Team Leader, gaining extensive experience in mortgage loan operations and process optimization. They hold an MBA in Human Resource Management and a Bachelor's Degree in Statistics from Kannur University.
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