Shane McDonald is an experienced Energy and Utilities Advisor, currently serving as the E&U Practice Head at Firstsource, where they help transform Utilities for the future. With a robust background spanning multiple leadership roles, including SVP at WNS and Chief Operating Officer at Liberty Power, they specialize in customer experience, credit and collections, and operational efficiency in the energy sector. Shane's career is marked by significant achievements, including managing portfolios exceeding $2 billion and implementing strategic innovations that enhance service delivery and reduce costs. They are currently pursuing a Bachelor’s degree in Philosophy and Humanities at York University.
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