Shiv Raj is a highly experienced Service Desk professional with over five years in IT Service Management (ITSM), focusing on incident management within ServiceNow. Currently serving as a Senior Executive in Information Technology at Firstsource, Shiv has previously held roles at notable companies including Google Operations Center and Wells Fargo, where they effectively managed high-priority incidents and coordinated cross-functional teams for resolution. Shiv's educational background includes a Bachelor of Technology in Computer Software Engineering and ongoing studies in Computer Science at Vidya Jyothi Institute Of Technology. They have demonstrated strong communication and troubleshooting skills while assisting users across various regions including North America, EMEA, and Asia-Pacific.
This person is not in the org chart
This person is not in any teams
This person is not in any offices