Simon Cairns is an experienced Customer Service Team Manager currently leading a team of advisors at Firstsource for the Lloyds campaign since May 2022. Previously, Simon managed a team of Customs and Trade Advisors at HGS, focusing on complex customs declaration queries while promoting coaching and work-life balance. Simon's career includes roles at Advanced as a Support Consultant, Virgin Trains as a Customer Relations Officer, and Treatwell as an Operations Executive, showcasing a strong background in customer service and problem resolution. Simon's experience also covers early roles in community support, inventory management, and administrative tasks. Simon holds a Bachelor of Arts (BA) (Hons) in Contemporary Acting from Newcastle Performance Academy.
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