Sneha Sharma is currently a Team Lead at Firstsource, with prior experience as an Assistant Manager at Concentrix and a Team Lead at Tech Mahindra. They have accumulated 7 months of customer service experience, which includes training a batch of 30 individuals in excellent customer service practices. Sneha earned recognition as the best performer of the month in January based on customer feedback and quality measures. They hold a Bachelor of Science degree in Microbiology Honours from the University of Burdwan, completed in 2018.
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