Venugopala Dumpala is an accomplished professional in the Banking and Financial Services sector with extensive experience in BPO strategy, consulting, and CXO advisory. Currently serving as Practice Head at Firstsource and engaging in BPO Strategy & Consulting at FIRSTSOURCE SOLUTIONS UK LIMITED since September 2021, Dumpala previously held the role of Senior Director at Cognizant, focusing on post-trade operations and addressing legacy system challenges. With a strong background in managing multi-million dollar accounts and establishing functions like dispute management and collateral management, Dumpala has driven process excellence and significant cost savings throughout various companies including UBS and HCL Capital Market Services. Educational credentials include a Master's in Business Administration from Saïd Business School, University of Oxford, complemented by a Bachelor's in Business Management from Sri Krishnadevaraya University.
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