Vishal Joshi

Vishal Joshi is currently an Associate Director at Firstsource, where they focus on service delivery. With prior experience as a Service Delivery Manager at Allied Digital Services Limited, they managed customer relationships and ensured high-quality service delivery. Vishal has also held roles in program and project management at Microland and Capgemini, where they led teams and implemented IT service management processes. Their earlier career included a position as a System Operations Senior Specialist at IBM.