Edgar Guillen

Working as a customer care consultant at FirstWatch is the perfect intersection of Edgar Guillen’s two passions: his desire to help people and learning the inner workings of technology and data.

Serving as a Dispatcher and Associate Supervisor at American Medical Response and the San Diego Fire Department, respectively, for five years, Edgar understands the data needs of public safety and how to visually present it in a way that can lead to impactful decision-making.

Edgar brings cherished past connections he built with patients and a strong understanding of ALS system status management, fire RMS, interfacility transports, and other facets of day-to-day public safety operations to his role.