FirstWatch is a computer software company that offers monitoring and billing software solutions.

Software

FirstWatch

FirstWatch's headquarters in Carlsbad, CA, United States

Terry Fitch

Chris Carlson

John Selters

Michael Burwell

Carlynn Crampton

Edward Chiu

Randy Skomsvold

Marc Baker

Ben Fecteau

Silvia R. Verdugo

John Spelta

Sara Cinquegrani Cappiello

Crawford Coates

Sally Olson-Nelson

Debbie Gilligan

Mercedes Mancuso

Darlene Davis

Sharmila A. Ghani

Sarah Komes

Dave Amaya

Janet Walsh

Ron Rogers

Scott Kraetsch

Daniel Brown

Janet Baker

Armando Verdugo

Mallie Juergens

Bernie Horak

Todd Blevins

The Product Development Team at FirstWatch is responsible for designing, developing, and enhancing software solutions that meet the monitoring and billing needs of clients. This cross-functional team collaborates to define product requirements, manage project timelines, and ensure high-quality deliverables, while driving innovation and user satisfaction in their software offerings.

Product Development Team

The Customer Support Team at FirstWatch is dedicated to ensuring a positive experience for clients using the company's monitoring and billing software solutions. This team, comprised of Clinical Solutions Specialists, Customer Care Consultants, and an Engagement Strategist, provides expert guidance, troubleshooting, and training to clients, while also collecting feedback to enhance service delivery and product performance. Their goal is to foster strong client relationships and ensure the software meets the evolving needs of healthcare providers.

Customer Support Team

The Data Analysis and Reporting Team at FirstWatch is responsible for transforming raw data into actionable insights to enhance software solutions. They utilize advanced analytics and visualization tools like Power BI to track performance metrics, inform strategic decisions, and support client billing processes. By collaborating closely with other departments, the team ensures that data-driven strategies align with the company’s goals and deliver measurable value to clients.

Data Analysis and Reporting Team

This department focuses on integrating technical solutions and delivering specialized solutions in clinical settings.

Integration and Solutions

This department oversees the planning, execution, and completion of projects to ensure they meet organizational objectives.

Project Management

This department focuses on defining product strategy, overseeing product development, and ensuring alignment between technical capabilities and customer needs.

Product Management

FirstWatch

Org chart

Teams

Product Development Team

Customer Support Team

Data Analysis and Reporting Team

Integration and Solutions

Project Management

Product Management

Offices

FirstWatch

Org chart

Teams

Product Development Team

Customer Support Team

Data Analysis and Reporting Team

Integration and Solutions

Project Management

Product Management

Offices

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