Dawn Ergang

Dawn Ergang is a Senior Loyalty Operations Director at FIS, where they focus on supporting client relations and operations teams in the debit/credit card, merchant, and loyalty operations financial space. Previously, they managed various customer service operations and business process management roles at FIS, leading teams of over 100 people and fostering significant client relationships with major institutions like CitiBank and Walmart. Dawn has consistently driven process improvements and product expansions to enhance operational effectiveness and client satisfaction.