Justyna Krajda is a seasoned Service Delivery Manager with expertise in SaaS operational transformation, ITIL, and governance. They have held various roles, including Global Customer Quality Coordinator and Global Customer Quality Manager at Oriflame Cosmetics, where they led quality initiatives across multiple markets. Justyna currently works at FIS as a SaaS Operational Transformation Manager, focusing on service delivery processes and agile transformation. They hold a Master's degree in Fermentation Technology and Microbiology from the Technical University of Lodz and additional post-graduate studies in Quality Management from the Warsaw School of Economics. Always eager to learn, Justyna seeks to enhance their professional background through global travel and continuous improvement initiatives.
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