Agda Gonçalves is currently the Head de Implantação at Fiserv, bringing over 21 years of experience in the IT sector, having previously worked for companies such as Mercado Eletrônico, Corset Artes Gráficas, and Software Express. They hold a degree in Processamento de Dados from Universidade São Judas Tadeu and an MBA in Gestão da Tecnologia da Informação from FIAP. Agda's expertise includes managing technical teams, client support, and comprehensive knowledge of transactional flows, particularly in mobile recharges and payment systems. They have provided support in both Spanish and English and have a strong background in documentation and training.
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