Shayla Williams is an experienced professional currently working as a Project Implementation Specialist at Fiserv since December 2023. Prior to this role, Shayla served as a Customer Care Escalation Representative at PNC from April 2022 to December 2023, where exceptional client service was demonstrated with a 99.98% Scheduled Adherence rating and consistent quarterly customer ratings of 10 points. Additionally, while at PNC, Shayla was part of the Branch Sales & Service Regional Resource Team, successfully onboarding over 15 new clients and providing customized advisory services to enhance client financial resilience. Shayla holds an Associate of Arts and Sciences in Business Administration and Management from Essex County College and is pursuing a Bachelor's degree in Business Management Information Systems at Rutgers Business School.
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