Shannon McDowell

Shannon McDowell is an experienced IT professional and customer service leader, currently serving as IT Help Desk Tier II at Fisher Auto Parts since October 2023, responsible for managing VoIP phone systems and Google Workspace access. Prior experience includes a role as IT Help Desk Tier I at the same company, where technical support was provided to 450 stores, and a diverse background in the restaurant industry as a Shift Leader, demonstrating strong leadership and order accuracy over eleven years. Shannon holds a Bachelor of Science in Information Systems from Virginia Commonwealth University and two Associate degrees in Information Systems Technology and Business Administration from Blue Ridge Community College.